FAQ

1. What products does BULMA offer?

BULMA offers a curated collection of fashion jewellery, including necklaces, earrings, bracelets, and other stylish accessories designed for everyday wear and special occasions.

2. Are your products made from real gold or silver?

No. BULMA specializes in premium fashion jewellery crafted with high-quality materials and finishes to provide a stylish look at an affordable price.

3. Is the jewellery skin-friendly?

Our jewellery is made using quality materials and is designed for comfortable wear. However, if you have highly sensitive skin, we recommend testing the product before extended use.

4. How should I care for my jewellery?

To keep your jewellery looking beautiful:

  • Store it in a dry place.

  • Avoid contact with water, perfume, lotions, and chemicals.

  • Remove jewellery before swimming, bathing, or exercising.

  • Wipe it gently with a soft, dry cloth after use.

5. How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location.

6. How can I track my order?

Once your order is shipped, you'll receive a tracking number via email or SMS to monitor your shipment.

7. Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on your location and will be displayed during checkout if available.

8. What payment methods do you accept?

We accept major credit cards, debit cards, UPI, net banking, digital wallets, and other secure payment methods available at checkout.

9. Can I cancel or modify my order?

Orders can only be cancelled or modified before they are shipped. Please contact our support team as soon as possible for assistance.

10. What is your return policy?

Returns are accepted only according to our Return & Exchange Policy. Please review the policy page on our website for complete details before requesting a return.

11. What should I do if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, contact our customer support within 48 hours of delivery with your order number and clear photos of the product and packaging.

12. How can I contact BULMA?

You can reach us through the Contact Us page on our website or by using the email and phone number provided there. Our support team will be happy to assist you.