Refund policy

At BULMA, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we will review your request and provide an appropriate resolution in accordance with this Refund Policy.

Eligibility for Refunds

You may be eligible for a refund if:

  • You receive a damaged, defective, or incorrect product.

  • You report the issue within 48 hours of delivery.

  • The product is unused, unworn, and returned in its original packaging with all tags and accessories.

  • You provide clear photos or videos of the product and packaging for verification.

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after purchase.

  • Incorrect product, size, or style selected by the customer.

  • Products that have been used, worn, altered, or damaged after delivery.

  • Requests made after the specified reporting period.

  • Items returned without their original packaging or tags.

Refund Process

  1. Contact our customer support within 48 hours of receiving your order.

  2. Share your order number along with clear photos or videos of the product and packaging.

  3. Our team will review your request.

  4. If approved, you may be asked to return the product before the refund is processed.

Refund Timeline

  • Once the returned product has been received and inspected, eligible refunds will be processed.

  • Refunds are generally issued within 5–7 business days to the original payment method.

  • Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to our Return & Exchange Policy.

Shipping Charges

Original shipping charges, if any, are generally non-refundable unless the refund is due to an error on our part or a damaged/incorrect product.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us through our Contact Us page. Our support team will be happy to assist you.