Return

At BULMA, we strive to ensure that every order meets your expectations. If you receive a damaged, defective, or incorrect product, we're here to help.

Eligibility for Returns

Returns or exchanges are accepted only if:

• You receive a damaged, defective, or incorrect item.

• The request is raised within 48 hours of delivery.

• The product is unused, unworn, and in its original condition with all tags, packaging, and accessories intact.

• Clear photos or videos of the product and packaging are provided to support your request.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Products that have been used or worn.

• Items damaged due to improper handling or misuse.

• Products without original packaging or tags.

• Change of mind, personal preference, or incorrect orders placed by the customer.

Exchange Policy

If your return request is approved, we may offer:

• A replacement for the same product (subject to stock availability), or

• Store credit or another suitable resolution, as determined by our support team.

Refunds

Refunds are processed only after the returned product has been received and inspected.

If approved, the refund will be issued to the original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

How to Request a Return

To request a return or exchange:

1. Contact our customer support within 48 hours of receiving your order.

2. Share your order number along with clear photos or videos of the product and packaging.

3. Our team will review your request and provide the next steps if it qualifies.

Contact Us

If you have any questions about our Return & Exchange Policy, please contact us through our Contact Us page. Our support team will be happy to assist you.